Refund policy

Returns, Refunds and Warranty Policy

1. Right of Withdrawal

In accordance with applicable legislation, customers have the right to withdraw from their purchase within 14 consecutive days of receiving their order, without providing any reason.

To exercise this right, you must contact Boss Garage using the same email address used to place the order and provide:

  • Order number.

  • Full name.

  • The products you wish to return.

2. Conditions for Return Acceptance

To be eligible for a return, products must:

  • Be in perfect condition.

  • Show no signs of use, installation, programming, assembly, or any other form of handling that would prevent them from being resold as new.

  • Be returned in their original packaging, including all accessories, manuals, and documentation supplied.

  • Be properly packaged to prevent damage during transportation.

Boss Garage reserves the right to refuse returns of products showing signs of use, damage, modifications, missing components, or incomplete packaging.

3. Products Excluded from the Right of Return

Unless there is a manufacturing defect or a shipping error attributable to Boss Garage, returns are not accepted for the following products:

  • Custom-made or made-to-order products.

  • Products programmed, configured, or modified specifically for the customer.

  • Software, firmware, digital licenses, or electronic files that have already been supplied.

  • Products showing signs of installation, soldering, assembly, programming, or use.

  • Products with sealed packaging that has been opened where doing so prevents resale as a new product.

4. Return Shipping Costs

Unless the return is due to a Boss Garage error or a defective product, return shipping costs are the customer's responsibility.

Any customs duties, import taxes, customs clearance fees, or other charges imposed by the destination country's authorities during the original delivery are non-refundable.

If a returned package is shipped to Portugal from a country outside the European Union and Boss Garage is required to pay customs duties, import VAT, customs clearance fees, brokerage charges, or any other import-related costs, these amounts will be deducted from the refund.

We recommend using a tracked shipping service, as Boss Garage cannot be held responsible for returns lost or damaged during transit.

5. Return Inspection

Once the returned products are received, they will be carefully inspected.

If all conditions set out in this policy are met, the refund process will begin.

If signs of use, damage, modifications, missing components, or any alteration to the product's original condition are found, Boss Garage may refuse the return or issue a partial refund reflecting the product's loss in value.

6. Refunds

Refunds will be issued using the same payment method used for the original purchase whenever possible.

The refund will be processed within a maximum of 14 days after receiving the returned products or proof that they have been shipped back, whichever occurs first.

The refunded amount will only cover the value of products eligible for return, less any costs or charges set out in this policy, including customs duties, import taxes, customs clearance fees, and any other import-related costs incurred by Boss Garage when receiving the returned goods, where applicable.

The original shipping costs paid by the customer are non-refundable unless the return is due to a Boss Garage error or a defective product, as required by applicable law.

7. Defective or Incorrect Products

If you receive a defective product or a product different from the one ordered, you must contact Boss Garage within 7 days of receiving your order and provide:

  • Order number.

  • A detailed description of the issue.

  • Photos or videos that allow us to assess the situation.

After evaluation, Boss Garage may choose to repair, replace, refund, or provide another remedy as required by applicable law.

8. Warranty

All products sold by Boss Garage are covered by a 2-year warranty in accordance with applicable legislation.

The warranty covers manufacturing defects only and does not cover damage resulting from:

  • Incorrect installation.

  • Improper electrical connections.

  • Improper or negligent use.

  • Modifications, repairs, or alterations carried out by third parties.

  • Damage caused by overvoltage, short circuits, water, moisture, impact, or other external causes.

  • Normal wear and tear resulting from use.

Boss Garage may request photographs, videos, or the return of the product for inspection before proceeding with a repair, replacement, or any other remedy under the warranty.

9. Contact

For any questions regarding returns, refunds, or warranties, please contact:

Email: loja@bossgarage.eu