All customers have the right to return.
In accordance with article no. 6 of Decree-Law, the customer has a period of 14 days to terminate the contract without payment of compensation and without the need to indicate the reason, a period that starts from the day of receipt of the order by the customer.
If, for any reason, the costumer is not satisfied with an order, the item can be returned within 14 days for a size change or refund.
All transport costs will be paid by the costumer.
• The user must send us an email within 14 days, counting from the date of delivery, and indicate the ORDER NO., PRODUCT CODE and REASON FOR RETURN.
• Any additional customs duties, taxes or charges that you may incur will not be refunded by us.
• In case of return of all or part of the order, we will refund the amount paid by the user (excluding shipping costs).
The user may choose between two forms of compensation:
Items may be exchanged for another item of equal or greater value (if you choose an item of higher value, you will receive an email with the information to proceed with the payment of the surcharge).
In the case of an exchange, we do not charge additional costs for shipping the new item.
As soon as the items to be exchanged are received and checked, the new item will be shipped immediately.
As with returns, all Customs Duties, taxes or additional costs that the user may incur will not be refunded by us in the event of an exchange of items.
Refunds will be processed once returned items have been checked and accepted.
In the case of orders paid by credit card, the refunded amount will be available on the customer's card account within approximately 10 days, or on the following card account statement. The processing time may vary depending on the credit card company.
In refunds to intra-community countries, the VAT amount will also be refunded.
Returns and exchanges must arrive at our establishment within 10 days of dispatch and respecting the following conditions:
• Items must be returned with all original tags, packaging and other accessories shipped with the order.
• Returns must be packaged in the original box.
• In the case of defective items or incorrect merchandise, the user must follow the instructions above.
• We do not accept the return of items that do not respect the procedures of the terms and conditions of the return policies. Such items will be returned to the sender, to the original shipping address, at the user's expense.
DAMAGE CAUSED IN TRANSPORT / DEFECTIVE ITEMS
The return of defective items will only be accepted if the items are already defective at the time of delivery to the user.
We make a great effort to carefully check all items to detect any defects in the items, before proceeding with their shipment.
We reserve the right to request photographic support for defective items or wrongly shipped merchandise, before authorizing the return, for the purpose of reimbursement of transport costs and Import Duties.
All items returned as defective will be properly inspected upon receipt and all items subject to normal wear and tear will not be considered defective.
Defective items will be exchanged for an identical item, subject to availability.
If the user does not want a replacement item sent to him, he must make this request by email.
The return of defective items must be requested within 14 days of receipt.
Refunds for defective items will be made within 30 days of receipt of returned items.
If it is not possible to replace the defective item, we will refund the amount paid through the payment method originally used, in the same amount paid by the user.
RETURNS AND EXCHANGES OF ITEMS WITH BALANCE
All sales of items with a balance (items with a price reduction) are final.
It will not be possible to return or exchange items with a balance, and the conditions for returns, refunds and exchanges do not apply.